Service Desk Specialist

Denver, CO
Full Time
Managed Services
Mid Level

Executech. We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we’re looking for one more to join us. We are a full-service IT consulting firm. We’ve been around for nearly 20 years and we’re the largest, most trusted IT provider in the state. 

Come work for the most award-winning IT company in Utah. Don’t work here because you need a job, work here because you want THIS job, because Executech can become your true career. 

We’re not looking for the “average” IT person, we need a cut above. At Executech, you’ll work in a variety of industries with dozens of different technologies. You will learn more here in a year than you could in 5 years somewhere else.  

Your Responsibilities 

You will be part of a Service Desk Team that is responsible for day-to-day service requests for a variety of clients. You will be heavily involved in working tickets that require strong teamwork. You will act as a go-to technology person for all IT needs. You will perform a variety of tasks that may include: 

  • Serve as the first contact with clients who need technical assistance. 

  • Answer ticket, chat, email, and phone communications for client requests in a professional and timely fashion.   

  • Troubleshoot, diagnose, and resolve technical hardware, networking, and software issues. 

  • Maintain technical documentation on installation of software, configuration of hardware, problem troubleshooting, and resolutions.  

  • Research questions using available information resources.  

  • Communicate effectively with clients, end-users, and coworkers. 

Your Skills 

  • Must be self-motivated, responsive and have a sense of urgency. 

  • Must be an excellent communicator. If you are uncomfortable talking with people, this may not be the job for you. 

  • Previous experience in a related IT field.  

  • Ability to manage multiples tasks and deadlines on a tight schedule. 

  • Networking and Server administration experience a plus. 

Your Perks 

Besides growing to be a true tech Rockstar, fulfilling your dreams, and finally getting that pony you’ve always wanted for Christmas, we offer some amazing perks like: 

  • Company-issued computer 

  • Competitive health insurance including dental and vision 

  • 401k  

  • Generous PTO  

Plus, you’ll get to experience our award-winning culture. We have an amazing team that will become your second family. We have regular company-wide parties, monthly team activities and much more! 

So, what are you waiting for? Apply soon, positions fill up faster than a Cafe Rio line on Tuesday. 

Share

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*