IT Field Service Technician

Winter Park, CO
Full Time
Managed Services
Experienced
Field Services Tech is responsible for managing and maintaining the IT infrastructure and systems of multiple clients. Your primary role is to ensure the smooth operation, security, and efficiency of the clients' network and computing environment. You play a crucial role in managing and maintaining the IT infrastructure for each of your clients, ensuring their systems are secure, optimized, and running smoothly.

Job location is in Winter Park Grand County Area

Responsibilities:
Responsibilities include but are not limited to:
  1. Travel to various client locations to perform onsite work on computer and network hardware and/or software.
  2. Troubleshoot network issues.
  3. Provide helpdesk support to clients.
  4. Work proactively to improve clients’ technology.
  5. Deploying and setting up servers, networks, firewalls, switches, wireless networks, etc.
  6. Communicate with client contact to make necessary decisions and ensure satisfaction.
  7. Install/replace/repair hardware and software as necessary.
  8. Back up all client data in effort to ensure no data is lost and have the ability to get back to where the client started, never create a worse than when arrived situation.
  9. Make suggestions to client PSE (Professional Service Engineer) regarding upgrades or changes which could enhance the clients’ network/system and/or further allow for an enhanced overall client experience. 
  10. Develop policies and procedures governing how to troubleshoot specialty issues, including identification, documentation, distribution, and resolution.
  11. Assess new products or services and suggest enhancements to management.
  12. Formulate and follow projects for clients.
  13. Rely on extensive knowledge and professional discretion to achieve goals.
  14. Assist service desk as needed to effectively resolve other outstanding tickets.
  15. Field telephone calls, email communication, and support tickets regarding computer hardware and software.
  16. Reinforce image and professionalism of the Executech team.
  17. Effectively communicate with internal and external contacts at all levels.
  18. Promptly enter time into timesheets, tickets, and all other required documents.
  19. Perform other duties as assigned or otherwise identified.
Knowledge, Skills, and Qualifications:
  • 5 - 7 years of experience in a technical support, help desk, network support position preferred.
  • Knowledge of office equipment (copiers, fax, printers, etc.)
  • Excellent organizational, written, and verbal communication skills a must
  • Proficient with network troubleshooting and topologies
  • Professional, pleasant, and patient in demeanor
  • Valid Driver’s License
  • Exceptional customer service orientation
  • Must have demonstrated maturity in judgment and ability to provide guidance to others.
  • Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail.
  • Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision.
  • Ability to shift focus and priorities throughout the day.
  • Regular attendance and timeliness
  • Ability to effectively handle stress and pressure consistent with the job duties and industry.
Typical Working Environment:
Work in a temperature-controlled office environment.
Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue
You must have reliable transportation; you will be visiting clients on a consistent basis.

Salary is $60,000-70,000 based on experience

 
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